Can I switch Buying Agents?
Our initial buying agent pairing process is based off of current workloads, as well as which markets your buying agent services, as this allows us to quickly and reliably assign you a buying agent. We pride ourselves on providing the best experience for our buyers; because the relationship with your buying agent factors into the overall experience, we are happy to address any issues that may arise.
Our hands are slightly tied as to what we can do once you have submitted an offer or are in contract on a home, due to the nature of the buying contract, but we can absolutely pair you with a different buying agent prior to offer submission or work to resolve any conflicts on offers already submitted.
If you believe you and your buying agent are not connecting, please let our support team know your concerns and we would be happy to address them expediently.